The Fault Management Engineer (Core) position requires experience on Core platform ex-Nokia and end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements.
Requirements:
· Alarm Monitoring, Fault Localization/Correction/Verification*
· Corrective Maintenance (centralized routines)*
· Liaises with Customer Care organisations regarding Network outages
· Liaises with subcontractors and 3rd parties to resolve faults
· Liaises with other service providers regarding network outages
· Supports end-end support, coordination and control of assigned Trouble Tickets
· Supports Major service outage investigations and follow up
· Ensures planned outages are carried out/rolled back in maintenance window
· Ensures Operator Customer Care is fully updated for service affecting outages
· Work Order Control (possible execution too) outside normal working hours
· English is a must and Arabic will be a plus point.
Location: Saudi Arabia
Type: Contract
Duration: 6 weeks
Start Date: ASAP
Ref: CEL-MA-31157
To apply for this position please send CV to: mina.angelova@commsreources.com
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